Tyres 4 U

Tyres 4 U are a family-run tyre fitting company based in Wallasey on the Wirral, led by brother and sister duo Debbie and Matt. Built on trust, reliability, and local reputation, their business has grown steadily through strong customer relationships and repeat trade.

As demand increased, they recognised the need for systems that would modernise their operations, reduce manual processes, and support future growth. With ambitions to expand into fleet and B2B services across the Wirral and Cheshire, they needed more than basic booking software — they needed a fully integrated operational system that could scale with their business whilst maintaining the personal touch of a family-run workshop.

Like many independent garages, Tyres 4 U were managing large parts of their workflow manually, and the cracks were starting to show as the business grew.

Time lost on phone bookings meant staff were constantly interrupted, pulling them away from paying jobs to schedule appointments that could easily be handled online.

No-shows were affecting daily revenue. Last-minute cancellations and customers simply not turning up created gaps in the diary that were difficult to fill, directly impacting profitability for a busy tyre fitting centre.

Paper-based tyre condition checks lacked transparency and made it harder to demonstrate professionalism to customers. There was no visual proof of tyre wear or damage, which occasionally led to disputes or misunderstandings.

They also faced limited automation between quoting, diary management, and job tracking, meaning data had to be entered multiple times across different systems. And with growing interest from fleet customers, they lacked a scalable reporting system to confidently service B2B clients who required structured documentation and accountability.

They needed more than just booking software — they needed a fully integrated operational system.

Tyres 4 U implemented Autopilot GMS alongside the integrated online booking tool, giving them a connected end-to-end workflow that transformed how they operate.

Online Booking with Deposit Protection

A "Book Now" button was added directly to their website, allowing customers to schedule appointments 24/7. The system lets them set their own working hours, restrict certain services to specific times of day, and automatically sync bookings with their diary. Crucially, they enabled deposit collection at the point of booking, which has virtually eliminated no-shows. For a busy tyre fitting centre, protecting revenue from last-minute cancellations directly impacts profitability, and deposits have created more predictable cash flow and improved customer commitment.

Digital Tyre Imaging with Custom Job Fields

Tyres 4 U use custom job fields to capture an image of each tyre and its condition at the time of inspection. This allows them to move away from paper-based records entirely, providing visual proof of tyre condition that increases transparency and reduces disputes. Customers can now clearly see any wear, damage, or safety concerns, strengthening trust and professionalism.

Digital Health Checks for Fleet Growth

They also implemented digital vehicle health checks, which have proved essential for their B2B expansion. The system allows them to create structured digital reports, send professional documentation to fleet managers, track tyre conditions across multiple vehicles, and maintain service history records in a scalable, organised format. This infrastructure has positioned them to confidently grow their fleet and commercial offering across the Wirral and Cheshire.

Since implementing Autopilot GMS, Tyres 4 U have transformed from a largely manual operation into a modern, digitally managed workshop — without losing the personal touch that built their reputation.

Automated bookings now sync directly with their diary and quoting system through the jobs management feature, drastically reducing admin workload and freeing up staff to focus on paying work rather than phone calls.

Deposit functionality has virtually eliminated no-shows, protecting daily revenue and improving attendance rates. The difference has been significant — fewer gaps in the diary means more consistent revenue and better resource planning.

Digital tyre imaging provides clear, visual transparency that has enhanced credibility with customers. Being able to show a customer exactly what condition their tyres are in, with photos captured at inspection, has reduced disputes and strengthened trust.

Most importantly, digital health checks have positioned them to confidently expand their fleet and commercial offering. They now have the professional infrastructure needed to service B2B clients who require structured reporting and accountability — something that would have been impossible with their previous paper-based system.

What was once a largely manual operation has evolved into a modern workshop with the systems needed to scale sustainably. Tyres 4 U are no longer just fitting tyres — they're building infrastructure for long-term growth.