L3 Clutch & MOT Centre

L3 Clutch & MOT Centre has been serving the Liverpool community for years, building a solid reputation as the go-to destination for clutch replacements, MOT testing, and general vehicle maintenance. Based in the heart of Liverpool, the centre is known for its fast turnaround times, reasonable pricing, and genuinely friendly service.

The team at L3 specialises in clutch work — from simple repairs to complete replacements — but they also handle a full range of servicing, brakes, exhausts, and diagnostic work. Their loyal customer base has grown steadily through word-of-mouth recommendations and positive reviews highlighting the quality workmanship and trustworthy advice provided by their knowledgeable technicians.

With a compact but skilled team of mechanics and a busy workshop that handles everything from urgent repairs to scheduled MOTs, L3 had built their success on reputation and reliability. As demand continued to grow, the team recognised an opportunity to enhance their customer experience and streamline their day-to-day operations by embracing digital tools that would support their ambitions for growth.

By early 2025, L3 Clutch & MOT Centre was experiencing healthy demand, but the team knew they could take things further. Their primary goals centred around improving operational efficiency and enhancing the customer experience without adding significant overheads.

The workshop was still managing bookings through a combination of phone calls, text messages, and a paper diary. Whilst this worked, it meant someone always needed to be available to answer the phone, and last-minute bookings or changes required juggling schedules manually. The team wanted to offer customers the convenience of booking online at any time, especially for MOT appointments and routine servicing.

Another ambition was to modernise their communication with customers. When work was identified during inspections or MOTs, explaining what needed doing often happened over the phone or when customers collected their vehicles. The team wanted a better way to show customers exactly what had been found, complete with photos and clear recommendations, to help customers make informed decisions and improve transparency.

Finally, administrative tasks — particularly invoicing and chasing payments — were taking up valuable time that could be better spent in the workshop. L3 wanted to streamline their back-office processes to free up the team and ensure they could scale efficiently as the business continued to grow.

L3 Clutch & MOT Centre implemented Autopilot GMS in spring 2025, focusing on the features that would directly address their goals around customer convenience, transparency, and operational efficiency.

24/7 Online Bookings

The team activated Autopilot's Online Bookings system, embedding it directly on their website and sharing the booking link across their social media channels. Customers could now book MOT tests, servicing, and clutch work any time of day or night, with the system automatically checking availability and slotting appointments into the workshop calendar. Optional deposit collection was enabled for larger jobs, which helped reduce no-shows and gave customers peace of mind that their slot was secured.

Digital Health Checks

One of the biggest improvements came from adopting Digital Health Checks. During MOTs and routine services, technicians used their tablets to photograph any issues found — worn brake pads, fluid leaks, damaged tyres — and create traffic-light rated inspection reports. These were sent directly to customers via text or email whilst their vehicle was still in the workshop, allowing them to review recommendations with clear visual evidence and approve additional work on the spot.

Streamlined Invoicing and Job Management

The Jobs Management system gave the team a visual drag-and-drop calendar that made scheduling far simpler, whilst the Invoicing feature allowed them to generate professional invoices with a single click and take payments immediately via integrated Stripe terminals. This eliminated the manual paperwork and payment chasing that had previously consumed several hours each week.

The impact of going digital with Autopilot was evident within the first few months. Online bookings increased by 47% compared to the same period the previous year, with MOT appointments and routine servicing particularly benefiting from the 24/7 availability. Customers appreciated the convenience, and the workshop team no longer needed to interrupt their work to answer booking enquiries throughout the day.

The introduction of digital health checks transformed how L3 communicated additional work to customers. With clear photos and traffic-light ratings explaining exactly what needed attention, the customer approval rate jumped to 89% for recommended work. Customers felt more confident making decisions when they could see the evidence themselves, and the transparency strengthened trust in the team's recommendations.

Operationally, the time savings were substantial. The team calculated they were saving approximately 12 hours per week on administrative tasks — booking management, invoicing, and payment processing. This freed up capacity to take on more work without needing to hire additional office staff.

Quote turnaround times also improved dramatically. Using Autopilot's Quotes feature, the team could generate professional quotes three times faster than before, with customers able to accept or decline directly from their phone. This responsiveness helped L3 convert more enquiries into booked work, supporting their continued growth whilst maintaining the personal, trustworthy service their customers had come to expect.